Managing Common Problems When Online Shopping
Despite many benefits of online shopping there are certainly problems that can occur. Such problems as ordering wrong items, receiving wrong items and product returns are common problems, and ought not to make a potential online shopper reconsider the decision to shop online.
The secret to dealing with common problems of any kind is simple. You simply need to factor these possibilities into the online shopping experience, right from the beginning. Then, when these problems do occur, they will cause less stress and frustration because you will have developed a plan to deal with them.
This article will examine a few of the most common problems you can expect to meet when shopping online. We hope that, these suggestions will save you some frustration when on your next online shopping spree.
Ordering the Wrong Product
So, your package arrives, and you eagerly tear it open to find the wrong item inside. After some words best not repeated here, you call the company to let them have it.
Sometimes, the company really is to blame, but very often; the blame lies with the consumer. They have failed to notice something important that will have given them a clue – and missed information is just as good as not having received it at all.
The picture in the product description might conflict, with the picture saying one thing and the details another. The color might not be as advertised. The product might be described for a particular purpose – but somehow the customer misunderstood the purpose.
Since it is not possible to handle the merchandise when shopping online, the best course of action is to listen closely to someone who has. Let their disappointment serve as your warning. Most online stores now offer customer reviews, but if still not satisfied – feel free to call and talk to someone in the department where the product is sold. If the company rep as never held one in his or her hands, ask to talk to someone who has.
This homework should get you to the proper product, but you can still make a mistake during the ordering process. Watch such options such as size or color and be sure that you properly associate these with the item. If the picture conflicts with the description of the product, resolve the conflict before ordering.
Receiving the Wrong Product
Even though online shoppers might make no mistakes during the ordering process still, it is possible to receive the wrong product. Nothing angers a buyer more than finding the wrong product in the box.
They are disappointed that after such a long wait, they must now be bothered with a difficult company bureaucracy, stubborn store policy that resents losing a sale, and foreign support agents who understand little of what you are saying, and you understand them even less.
Unfortunately, the consumer will probably not know that a mistake is made until the order arrives at their door. The bad news is that there is little that you can do to get ahead of this problem. Reviews will help you to understand what you are ordering – but once you have correctly placed the order – the matter is in the hands of fate.
The good news is that the online retailer will usually act fast to appease the buyer in this situation. They will immediately send you the correct item, and will be content to rely on you - the buyer - to take responsibility for returning the incorrect item. The retailer will usually even send you a shipping label so that you will not face shipping costs.
That is small compensation in the first few minutes after opening the box, but fifteen minutes later, after you have placed a very angry phone call, you will be very relieved to find that the retailer is 100% on your side.
Returning a Product
Product Returns conjure up long lines of irate buyers shifting from one foot to the other and waiting impatiently for a chance to do battle with an exhausted and stubborn store returns clerk. By the time you reach the counter, you are usually ready for war.
Online Shopping returns can actually be easier to get through than shopping in a local department store. Usually, there are no explanations, no battles, and usually no problems. While returning items in local stores might be getting tougher, an online retailer is usually more flexible in this regard.
Think of this when you plan your next purchase. Is this item going to be easier to return online, or locally? You might check both resources to give yourself the best options to get your money back should the product disappoint you. Sometimes, you can even buy on-line and return locally – but this misses the point. The point is that, you need to consider how to return a product at the time that you consider buying it.
Smart shopping means understanding what you are buying through customer reviews, finding the best price through comparison shopping, shopping quality stores to improve your chances to get quality merchandise, and understanding the stores return policies, which are usually prominently posted for the public to read.
All of this can be found in one place at the EZ Global Shopping Catalog at this link.
Smart Shop & Prosper…
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